Returns Policy
Due to the nature of research compounds, all sales are final except in cases of verified manufacturer defect.
If you receive a damaged or incorrect product, contact us within 48 hours with photos and order details. We will replace the item at no cost or issue a refund for the defective product only. Opened or used vials cannot be restocked, retested, or resold under any circumstances.
Eligible for Return
- Product was received damaged in transit
- Incorrect item was shipped compared to what was ordered
- Manufacturer-verified defect confirmed upon review
Not Eligible for Return
- Change of mind or accidental purchase
- Products that have been opened, used, or stored improperly
- Claims submitted more than 48 hours after delivery
- Products purchased during clearance or promotional sales
How to Submit a Claim
- Contact Within 48 Hours — Email info@helixamino.com within 48 hours of receiving your order. Include your order number and a clear description of the issue.
- Submit Photo Evidence — Provide clear photographs of the damaged, defective, or incorrect item along with the original packaging.
- Review & Verification — Our team will review your claim within 1–2 business days and confirm whether the issue qualifies under our returns policy.
- Resolution — Approved claims will be resolved by either a full replacement shipment at no cost or a refund limited to the defective product only.
Disclaimer: All products are for in-vitro laboratory research use only. Not for human consumption. Not evaluated or approved by the FDA.